How Deutsche Telekom Built a Scalable, Multi-Agent Enterprise Platform Leveraging Qdrant—Powering Over 2 Million Conversations Across Europe
Arun Joseph, who leads engineering and architecture for Deutsche Telekom’s AI Competence Center (AICC), faced a critical challenge: how do you efficiently and scalably deploy AI-powered assistants across a vast enterprise ecosystem? The goal was to deploy GenAI for customer sales and service operations to resolve customer queries faster across the 10 countries where Deutsche Telekom operates in Europe.