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Sprinklr, a leader in unified customer experience management (Unified-CXM), helps global brands engage customers meaningfully across more than 30 digital channels. To achieve this, Sprinklr needed a scalable solution for AI-powered search to support their AI applications, particularly in handling the vast data requirements of customer interactions.
Raghav Sonavane, Associate Director of Machine Learning Engineering at Sprinklr, leads the Applied AI team, focusing on Generative AI (GenAI) and Retrieval-Augmented Generation (RAG).