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Artificial intelligence is evolving customer support, offering unprecedented capabilities for automating interactions, understanding user needs, and enhancing the overall customer experience. IrisAgent, founded by former Google product manager Palak Dalal Bhatia, demonstrates the concrete impact of AI on customer support with its AI-powered customer support automation platform.
Bhatia describes IrisAgent as “the system of intelligence which sits on top of existing systems of records like support tickets, engineering bugs, sales data, or product data,” with the main objective of leveraging AI and generative AI, to automatically detect the intent and tags behind customer support tickets, reply to a large number of support tickets chats improve the time to resolution and increase the deflection rate of support teams.